Refund policy.

Thirty days to try KELYR. If your back doesn't change, you get your money back — and you keep the corrector. No return shipping, no forms, no back-and-forth. We refund the card and you do whatever you want with the product.

The rule, short version

• 30 days from the day your corrector arrives. Clock starts at delivery, not at order.
• Full refund to the original payment method. No restocking fee, no partial refund.
• No return required. Keep the corrector, gift it, donate it, recycle it — your call.
• One email. No survey, no "please reconsider" thread. You ask, we refund.

How to claim your refund

1. Email support@kelyr.com with your order number (it starts with KELYR- and is in your confirmation email).
2. One sentence is enough: "It didn't work for me, please refund."
3. Within 24 hours, we trigger the refund inside Stripe.
4. The corrector is yours. No return label, no shipping back, no hassle.

When the money hits your card

We trigger the refund inside Stripe within 48 hours of your email. From there, your bank controls the timing: 5 to 10 business days to show up on your statement. US cards clear faster (2–4 days), some Canadian banks take the full 10. If it hasn't landed by day 10, email us and we'll pull the Stripe trace for you.

Refunds always go back to the original payment method in the original currency — same card you used at checkout.

Why no return?

Honest answer: return shipping costs us almost as much as the corrector itself, and inspecting a used product to resell it isn't really viable. We'd rather just refund you and let you keep what you paid for. If the corrector helps a friend, a parent, or ends up donated, that's a better outcome than it sitting in our warehouse for 6 months before getting tossed. Loss for us either way — at least this way it might do some good.

What's covered

• Every KELYR corrector purchased on this site, all four sizes.
• Launch-pricing orders ($49) and regular-pricing orders ($79) — same 30-day window, same full refund.
• Gift orders — refund goes to the card that paid, not to the gift recipient.

What's not covered

We only reject refund requests in these cases:

• Past 30 days. Day 31 is too late. We track delivery date from the carrier confirmation, not from checkout.
• Repeat / suspected fraud. Multiple refund claims from the same household across different orders, or signs of organized abuse (chargeback patterns, fake addresses). We log everything in Stripe and reserve the right to refuse + ban the email + flag the card.
• Statutory warranty claims past 30 days. See "After 30 days" below — those are covered separately under Quebec law.

Damaged or wrong item on arrival

If your box arrives crushed, the corrector is torn, or we shipped the wrong size: photo of the damage to support@kelyr.com within 7 days of delivery. We ship a replacement the same day. You keep (or recycle) the defective one — no return needed. We eat the loss, not you.

After 30 days — statutory warranty

Even past the 30-day refund window, your legal warranty under the Quebec Consumer Protection Act (articles 37–38) and article 1726 of the Civil Code of Quebec still applies. If the corrector breaks within a reasonable time under normal use, email support@kelyr.com with proof of purchase and a description. EU consumers benefit from the 2-year legal conformity warranty (Directive 2019/771).

For statutory warranty claims, we may request photos or, in rare cases, the product back — that's a separate process from the no-return refund window.

Quebec Consumer Protection & Stripe

This policy meets the Quebec Consumer Protection Act (Loi sur la protection du consommateur) and Stripe's merchant refund requirements. If you paid with Apple Pay, Google Pay, or any card through Stripe Checkout, the refund goes back through Stripe's network with full traceability.

Your statutory rights under Quebec law remain unchanged regardless of anything in this policy — if a clause here contradicts the Consumer Protection Act, the Act wins.

Still reading? One last thing.

We wrote this policy so you'd stop worrying about it and try the corrector. The fastest way to know if KELYR works for your back is to wear it for two weeks — still inside the refund window. If it didn't change anything, send the email on day 29. We refund, you keep it, no hurt feelings on our side.