Privacy policy

Last updated 2026-05-06

This Privacy Policy describes how KELYR ("we", "our", "us") collects, uses, and shares personal information when you visit kelyr.com or buy from our store.

What we collect

  • Order info: name, shipping address, email, phone, payment method (processed by Stripe and PayPal — we never see your full card number).
  • Account info: email and password if you create an account.
  • Browsing data: IP address, browser, device, pages visited, referral source. Collected via cookies and similar tools (see our Cookie Policy).
  • Marketing consent: if you opt in to email or SMS, we store your consent timestamp.

Why we collect it

  • To process and ship your order.
  • To answer support requests.
  • To send transactional emails (order confirmation, shipping updates).
  • To send marketing emails or SMS — only if you opt in. You can unsubscribe anytime.
  • To prevent fraud and chargebacks.
  • To improve the site (analytics, conversion tracking).

Who we share it with

We share data only with vendors who help us run the store:

  • Shopify — hosting, checkout, order management.
  • Stripe, PayPal — payment processing.
  • Zendrop — order fulfillment and shipping.
  • Klaviyo — email and SMS marketing (only if you opt in).
  • Meta (Facebook, Instagram), TikTok, Google — advertising and analytics. We share hashed email and conversion events to measure ad performance.
  • Judge.me — review collection (only if you accept the post-purchase invite).

We never sell your personal information.

Cookies

We use cookies for cart, checkout, analytics, and advertising. Full breakdown on our Cookie Policy. You can adjust preferences via the cookie banner.

Your rights

Wherever you live, you can:

  • Ask what data we hold about you.
  • Ask us to correct or delete it.
  • Withdraw marketing consent.
  • Get a copy of your data in a portable format.

Quebec residents (Law 25), EU/UK residents (GDPR), and California residents (CCPA) have the same rights, with extra protections under their local laws. To exercise any right, email contact@kelyr.com. We respond within 30 days.

Data retention

Order data: 7 years (tax and accounting requirements). Marketing data: until you unsubscribe. Browsing data: 14 months max.

Data location

Your data is stored on servers in Canada, the US, and the EU, depending on the vendor. All vendors listed above meet adequate protection standards.

Changes

If we update this policy, we'll change the "Last updated" date and post the revised version here.

Contact

Privacy questions: contact@kelyr.com.